Deleting your Kansino account: step-by-step guide and rules
Do you want to close your Kansino account? It’s quick and easy! On this page, you can find out how to close your account, what terms and conditions apply, and what alternatives are available if you wish to take a break from playing—either temporarily or permanently.
What does it mean to delete an account at Kansino?
When you have your Kansino account closed, access to your profile is permanently terminated. You will no longer be able to log in or use your account.
Please note! Certain personal data will not be removed from our records immediately. Kansino is required to comply with Dutch anti-money laundering legislation (Wwft). Consequently, some data will remain securely stored in a protected environment for a statutory retention period of five to ten years. Only after this period has elapsed will our system permanently delete this information.
Would you like to adjust your gaming behavior without closing your account? You can use the Kansino Account Dashboard to modify settings such as your deposit limits, gaming limits, or other options related to responsible gaming.
How do you close a Kansino account?
Do you want to stop playing at Kansino? You can request a permanent account closure by contacting customer service. Simply deleting the app or refraining from logging in does not terminate your registration.
Before Kansino processes your request, the platform will verify that your account meets certain conditions.
Your balance must be €0.00. If you still have funds in your account, please request a withdrawal using one of the available payment methods—typically a bank transfer.
There must be no active game rounds. All transactions must be fully completed before your account can be closed.
Once both conditions are met, customer service will proceed with the next steps in the closure process.
Steps for a permanent account closure
Follow these steps to close your Kansino account.
Step 1: Check your balance
Log in to your account and check if there are any remaining funds. If there is money in your account, request a withdrawal to your verified payment account.
Step 2: Contact customer service
Open the live chat via the website or app. Alternatively, you can send an email from the email address linked to your account.
Step 3: Submit your request
Clearly state that you wish to have your Kansino account permanently closed. This ensures that customer service understands you are requesting a permanent closure.
Step 4: Wait for confirmation
Customer service will review your account and process the request. Once the closure is complete, you will receive a confirmation via email.
Please note: Once an account has been permanently closed, it cannot be reactivated. Furthermore, you will not be able to create a new account later using the same personal details.
Why does Kansino store your data?
Kansino holds a license from the Dutch Gaming Authority (Kansspelautoriteit) and is therefore required to retain certain data. These requirements stem from, among other things, the Anti-Money Laundering and Anti-Terrorist Financing Act and other relevant legislation.
The following is an overview of the data we are legally required to retain:
Why does Kansino store your data?
Kansino holds a license from the Dutch Gaming Authority (Kansspelautoriteit) and is therefore required to retain certain data. These requirements stem from, among other things, the Anti-Money Laundering and Anti-Terrorist Financing Act and other relevant legislation.
The following is an overview of the data we are legally required to retain:
| Data | Retention Period | Security |
| Identification Details | 5 years after the end of the customer relationship | Only accessible to authorised employees |
| Financial Transactions | Up to 10 years, in accordance with the statutory retention obligation | Only available for checks and audits |
| Data regarding Responsible Gambling | For as long as the statutory retention period applies | Not available for marketing purposes |
Need to stop gambling urgently? Choose a time-out or Cruks
Are you finding it increasingly difficult to keep your gambling under control? There are two options available. You can temporarily close your account, giving yourself some breathing room to decide how you wish to proceed.
If you would prefer a more comprehensive gambling ban—one that prevents you from accessing any casino in the Netherlands—you can register with Cruks.
Take a time-out
You can activate a temporary break from play via the settings in your Kansino account. During this period, you will not have access to your account. A time-out can last anywhere from 24 hours up to a maximum of 30 days. Once the break begins, it cannot be ended early.
Register with Cruks
If you wish to be blocked from all Dutch casinos, you can register with the Central Register for Exclusion from Gambling (Centraal Register Uitsluiting Kansspelen), commonly known as Cruks.
Once registered, you will be unable to access any legal online casinos or physical gambling venues in the Netherlands for a minimum of six months. This block automatically applies to all operators licensed by the Dutch Gaming Authority (Kansspelautoriteit).
This prevents you from using or creating an account elsewhere during the registration period.
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